Job Description

Lakewood Vehicle Licensing is currently in search of candidates for the position of Title Clerk to join our growing team.  Our office sees hundreds of customers each week, helping them with their licensing and titling needs for vehicles and vessels.  Every day is fast paced with high energy focused on helping customers and auto dealerships complete transactions per the guidelines and procedures of the Washington State Department of Licensing.  Registrations, tab renewals, title transfers (and more) - our Title Clerks are the experts that customers rely upon to help them with their needs. 

This is where you come in!  Does customer service excite you?  Are you interested in helping customers, military service personnel, auto dealers, and more?  Are you looking for a career in a stable industry with growth opportunities?  If so, keep reading and choose to apply!

Responsibilities

• Demonstrates a high-level of customer service skills consisting of: kindness, strong communication, empathy, ability to solve problems, and conflict resolution.

• Maintain and organize title and registration documentation for Department of Licensing.

• Examine sales/car deal contracts to assure conformity to specified requirements.

• Verify all documents are signed and completed properly.

• High proficiency using computers, software systems, and general office technology.

• Ability to balance in-person and phone inquiries.

• Assist in various clerical and administrative tasks to support office needs.

Required Qualifications

• Strong ability to be coached;

  Ability to read and comprehend instruction and information.

• Excellent communication and customer service skills

  with a desire to help customers.

• Reliable, with strong work-ethic.

• High proficiency with general computing skills; ability to type well.

• A quick learner with a high aptitude for complex transactions.

• Ability to work in a fast-paced environment with multi-tasking skills.

• Maintains a clean, business-casual appearance for enhanced customer experience.

• Accuracy with money transactions.

• Ability to pass a WSP Background check.

Competencies

• Accuracy and detail oriented.

• Desire to continuously improve knowledge.

• Desire to advance and take leadership positions.

·       Experience working in various software systems.

·       Team-oriented, outgoing, positive outlook.

Pay

·       Qualified candidates: From $18 per hour and up, DOE

·       Certified Title Clerks: from $20 per hour and up, DOE

Schedule

• Full-time: 8-hour daily shift (8:45a-6:15p w/breaks and lunch), Monday to Friday, Saturday half-day (rotating).

• Part-time: Open to discussion.

Benefits

• Option for Full-time or Part-time.

• 1-week PTO during 1st 365 days of employment, 2-weeks PTO thereafter

• 1-hour accrued for every 40 hours worked, capping at 24-hours/year.

• Annual bonus!

• Ongoing training and support.

• Opportunities for continued personal and professional growth.

How to apply

Email: Please send an email to kara@lakewoodcartabs.com. 

Please do not mail or drop-off resume at the office.

We will prioritize candidates who meet the required qualifications and competencies criteria.  Optional - include a note explaining why you would be a good fit for our organization!

About Us

We are a family-owned business that has been serving the Pierce Country communities for over 40 years, known for our helpful and friendly service.  Our office is a “Subagent” appointed by the state Department of Licensing (DOL) to perform vehicle and vessel title and licensing services to the public.   We pride ourselves on doing our very best, for both our team members and our customers.  Many of our staff are long-tenured and we are looking to grow our team with more amazing talent.

We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.